23:08
SilverPeople
ndia’s Global Capability Centres (GCCs) are becoming increasingly technology-driven. As organisations expand their global operations in India, GCCs are taking ownership of artificial intelligence, data, cloud, cybersecurity, product engineering and digital transformation.
This shift is creating a new challenge: finding professionals who can combine specialised technical skills with strong business understanding.
For GCC leaders, hiring the right AI and digital talent is becoming an important part of building a future-ready workforce.
Why AI and Digital Talent Matters to GCCs
GCCs are moving beyond execution-focused roles and contributing directly to innovation and business transformation.
AI is being applied across functions such as customer experience, finance, supply chain, risk management, product development and operations. As a result, demand for technology talent is expanding beyond traditional IT teams.
Professionals who can use technology to solve business problems are becoming particularly valuable.
1. Demand for AI Skills Is Expanding
GCCs are increasingly looking for professionals with capabilities in:
- Artificial intelligence
- Machine learning
- Generative AI
- Data science
- Data engineering
- AI product development
- Automation
However, companies need to evaluate how candidates have applied these skills in practical business environments rather than relying only on certifications or theoretical knowledge.
2. Data Has Become a Strategic Capability
Data is increasingly influencing business decisions across global organisations.
GCCs need data engineers, scientists, analysts and business intelligence professionals who can convert large datasets into actionable insights.
The ability to understand the business context behind the data is becoming just as important as technical proficiency.
3. Cloud and Digital Engineering Are Growing
Modern GCCs require scalable digital infrastructure.
Cloud architecture, platform engineering, DevOps, software development and automation are becoming important capabilities for organisations building global technology operations in India.
Professionals with experience working across modern technology environments can therefore become critical hires.
4. Cybersecurity Is Becoming Essential
As organisations increase their dependence on digital systems, cybersecurity becomes a core business requirement.
GCCs need professionals who can manage areas such as cloud security, application security, threat detection, risk management and data protection.
Cybersecurity hiring can be particularly challenging because experienced professionals are in high demand across industries.
5. Technical Skills Alone Are Not Enough
One of the biggest changes in technology hiring is the growing importance of soft skills.
AI and digital professionals increasingly work with product, finance, operations, marketing and global leadership teams.
Communication, problem-solving, collaboration and stakeholder management can therefore influence how effectively technical talent contributes to business outcomes.
6. Competition for Digital Talent Is Increasing
GCCs are competing with technology companies, startups, product organisations and other global businesses for specialised professionals.
This competition makes hiring speed and candidate experience increasingly important.
A strong candidate may have multiple offers, making lengthy recruitment processes a significant risk.
Strategy by SilverPeople
SilverPeople recommends a capability-based approach to AI and digital hiring.
Instead of evaluating candidates only on job titles or technology keywords, GCCs should assess:
- Depth of technical expertise
- Practical project experience
- Problem-solving ability
- Business understanding
- Adaptability to emerging technologies
- Global stakeholder experience
- Leadership potential
- Ability to create measurable business impact
For difficult-to-hire technology positions, proactive talent mapping can help GCCs understand the available talent pool before recruitment begins.
Building specialised pipelines for AI, data, cloud and cybersecurity roles can also help organisations respond faster when hiring requirements increase.
How GCCs Can Attract AI and Digital Professionals
Specialised professionals often look beyond compensation when evaluating opportunities.
GCCs can strengthen their proposition by highlighting:
Global exposure: Opportunities to work with international teams and markets.
Technology ownership: The chance to work on meaningful technology initiatives.
Career growth: Opportunities to develop technical and leadership capabilities.
Learning: Access to emerging technologies and continuous development.
Business impact: Roles where technology directly contributes to business outcomes.
These factors can help GCCs differentiate themselves in a competitive talent market.
FAQs
Which technology skills are in demand in GCCs?
AI, machine learning, Generative AI, data engineering, cloud computing, cybersecurity, software engineering and digital transformation are important areas of demand.
Why is AI talent difficult to hire?
AI professionals are in demand across GCCs, technology companies, startups and other industries, creating strong competition for experienced candidates.
Should GCCs hire only candidates with exact technology experience?
Not necessarily. Candidates with adjacent technical skills, strong problem-solving capabilities and the ability to learn new technologies can also become valuable hires.
How can GCCs attract digital talent?
Global projects, meaningful technology ownership, career growth, competitive compensation and opportunities to work with emerging technologies can strengthen the employer proposition.
How can GCCs improve specialised technology hiring?
Proactive talent mapping, specialised pipelines, skills-based assessment and faster recruitment processes can help improve hiring outcomes.
Are soft skills important for AI and digital professionals?
Yes. Technology professionals increasingly work across business functions, making communication, collaboration and stakeholder management important capabilities.
Final Thoughts
AI, data and digital capabilities are becoming central to the next phase of GCC growth in India.
The challenge for organisations is not simply to hire more technology professionals, but to identify people who can combine technical expertise with adaptability, business understanding and problem-solving ability.
GCCs that invest in proactive talent planning, skills-based hiring and strong candidate propositions will be better positioned to build technology teams capable of supporting global innovation and long-term business growth.
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